Privacy Policy

Privacy Policy

1. Who We Are

DigiCloud is an e-commerce web development agency based in Saharanpur, Uttar Pradesh, India. We provide Shopify, BigCommerce, WooCommerce, Amazon, Etsy, and Print-on-Demand services to businesses globally.

Business Name: DigiCloud
Website: https://digicloud9.com
Email: hello@digicloud9.com
Address: 247001, Saharanpur, Uttar Pradesh, India

2. What Information We Collect

We collect information only when it is necessary to provide our services or respond to your enquiries. This may include:

  • Contact information — your name, email address, and phone number when you fill out our contact form or reach out to us directly.
  • Project details — information you share about your business, requirements, or e-commerce store when discussing a project with us.
  • Usage data — basic information about how you interact with our website, such as pages visited, time spent, and browser type (collected via WordPress analytics or third-party tools like Google Analytics, if enabled).
  • Communication records — emails or messages you exchange with us.

We do not collect payment card details through this website. Any payments are processed through secure third-party platforms.

3. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and project requests
  • Provide, manage, and improve our services
  • Send you project updates, proposals, or invoices relevant to work you have engaged us for
  • Understand how visitors use our website so we can improve it
  • Meet any legal or contractual obligations

We will not use your personal information for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing (for EU/UK Visitors)

If you are located in the European Union or United Kingdom, we process your personal data under the following legal bases:

  • Contractual necessity — when we need your information to deliver services you have requested.
  • Legitimate interests — to respond to enquiries and improve our website.
  • Consent — where you have explicitly agreed to receive communications from us.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties only where necessary:

  • Service providers — tools we use to run our business, such as email platforms, project management software, or website hosting (e.g., Hostinger). These parties are bound by their own privacy policies.
  • Platform partners — if your project involves Shopify, BigCommerce, or other platforms, we may communicate with those platforms on your behalf.
  • Legal requirements — if we are required by law or a government authority to disclose information.

6. Cookies

Our website uses cookies — small text files stored on your device — to help the site function correctly and to understand how visitors use it. These may include:

  • Essential cookies — required for the website to function (e.g., WordPress session cookies).
  • Analytics cookies — used to understand visitor behaviour (e.g., Google Analytics, if installed).

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

7. Data Retention

We retain your personal information only for as long as is necessary for the purposes it was collected, or as required by applicable law. Contact form submissions are retained for up to 2 years. Project-related communications may be retained for up to 5 years for business record purposes.

8. Data Security

We take reasonable measures to protect your personal information from unauthorised access, loss, or misuse. Our website is hosted on a secured server, and we implement industry-standard practices to safeguard data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International Transfers

DigiCloud is based in India and serves clients globally, including in the United States, United Kingdom, Canada, and Australia. If you are located outside India, your information may be transferred to and processed in India. By using our website or contacting us, you consent to this transfer.

10. Your Rights

Depending on where you are located, you may have the following rights regarding your personal data:

  • Access — request a copy of the personal data we hold about you.
  • Correction — ask us to correct inaccurate or incomplete information.
  • Deletion — request that we delete your personal data, subject to legal obligations.
  • Objection — object to how we use your data in certain circumstances.
  • Withdrawal of consent — where we rely on your consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at hello@digicloud9.com. We will respond within 30 days.

11. Third-Party Links

Our website may contain links to third-party websites such as Shopify, Upwork, or social media platforms. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

12. Children’s Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their personal information, please contact us and we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us:

DigiCloud
Email: hello@digicloud9.com
Address: 247001, Saharanpur, Uttar Pradesh, India

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